NOTE: Before following this guide, make sure you have read "Configuring WiFi for "x" system (link).


If you are having trouble connecting to the WiFi from your laptop, after reading the guides, you may refer to the guide below. 


Step 1. Reset your windows/local account password by following instructions provided in the link below:

http://npusystem.freshdesk.com/solution/articles/4000102632-resetting-your-computer-account


Step 2. Set network adapter IPv4 settings to "automatic"


Right click network/wifi icon in the taskbar.

Select "Open network and sharing center"

In the left column, select "Change adapter settings"

Right click your main adapter and select "Properties"

Select "Internet Protocol Version 4 (TCP/IPv4)" and press the "Properties" button.

Make sure BOTH "Obtain an IP address automatically" and "Obtain DNS server address automatically" radio buttons are selected.


If this method does not work, proceed to step 3:


Step 3. Disable any anti-virus/firewall

For 3rd party applications, you should be able to right-click the icon in the taskbar to close it. If you cannot, please search how to do it for that specific program on a search engine (google.com for example).

Try connecting again.


If you still CANNOT connect to the WiFi after following steps 1-3, contact the front desk in the west building for more assistance or submit a ticket at itsupport@npu.edu.