1) My computer is taking forever to log in. What do I do?

1a) If your computer is showing a blue screen with a large white font message, which means that it is loading your NPU computer profile for the first time. The process should only take a MAXIMUM of 5 minutes. Once the profile is loaded on that machine, you will not have to do the process again.

2) The computer is only showing a black screen, but I can move the mouse. Is it broken?

2a) The computer is not broken. The computer is taking some time to load the desktop background. If you experience this problem, please report the issue to the front desk.